Common Questions

If you are happy with our quote and would like to book the Vehicle, please click on the link in the yellow box on the quote. This link will forward you to our secure payment system. While registering, a booking fee of NZD9 will apply.

After you have received the booking request, we will bindingly book the camper for you and send a booking confirmation. We will charge your credit card with the amount of the deposit which is usually between 12.5% and 20% of the cost for the whole journey. The booking confirmation will also detail which date your final payment will be due. The final payment is due 40 days prior to arrival and will be deducted automatically from your registered credit card.

If you are planning on visiting New Zealand during the summer months (November- February) and especially during the Christmas and Easter periods, you should book your camper at least half a year in advance.

No.  The bond of $250 will not be automatically deducted. Only in the case of an accident, or if the vehicle is not returned in the state it was rented out will the bond be deducted from your credit card.

Please refer to our Terms and Conditions clauses 14 and 17.

The minimum hire age is 21 years.

A full resident country driver license must be presented at collection of the vehicle for each nominated driver. If the license is not in English, an international driver’s license is also required, or an accurate translation.

The translation must be provided by:

• A NZ Transport Agency authorised translation service, or
• A diplomatic representative at a high commission, embassy or consulate, or
• The authority that issued your overseas licence.

Your overseas drivers licence must be current and valid. This means that your licence must not be suspended, expired or revoked from your country of issue. For more detailed information, please go the New Zealand Transport Authority website: NZTA

Christchurch: Airport – Branch: 20 minutes (approximately)

Auckland:  Airport – Depot: 15-20 minutes (approximately)

Please find all the information on our Branches page.

Please allow the following times:

• Heron 2+1: 1 Hour
• Heron Trio: 1 Hour
• Heron 4 Berth: 1.15 Hours

Please allow yourself 45 minutes

Please have a read through our Vehicle equipment pages.  Heron 4, Heron Trio, Heron 2+1

Heron models have a diesel heating system which is very efficient because it also heats the back of the camper during your drive. To use it the diesel tank has to be at least half full.

• Two child seats can be fitted in our 4 Berth Heron.
• One child seat or booster can be fitted in the Trio and 2+1 Heron

* It is compulsory for all children under 7 and under 148cm in height to be seated in an approved child restraint.

Please call our hotline 0800 88 77 01 and we will get help on the way. If you’re calling outside of business hours, please call the AA for 24 hour roadside assistance.

Please also refer to our Terms and Conditions, clause 12.

Yes. Just ask our team at Vehicle pick up.

No. All of our vehicles have a no smoking policy. Failure to adhere to our non-smoking policy will result in a hefty fine

Our vehicles are equipped with a separate house battery which does not drain the engine battery. You can use the battery for 24 - 48 hours without driving or being plugged into mains power. It is recommended that you charge the battery once a day by either driving or plugging it into power.

Please refer to our Terms and Conditions clause 18.

Yes. Our secure payment system encrypts the number. Neither our staff nor any other parties can access your full credit card details.

We accept Visa and Mastercard. (Please note that we do not accept American Express).

Please see our Terms and Conditions clauses 9, 14 and 15